Privacy Notice
We value your privacy at Horizon Peak Lab
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather details you volunteer to share. This includes your name, company name, email address, phone number, delivery addresses, and any specific requirements for your floral needs. We also collect payment details when placing orders, though these are processed securely by our payment partners.
For our corporate clients, we may also collect additional business details such as company registration information, preferred delivery times, and budget considerations. This helps us deliver a service tailored to your business.
Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to improve the site’s performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your specifications, and communicating about your service needs.
We also use information to enhance our services and the overall website experience. This helps us identify which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Horizon Peak Lab respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This encompasses secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information during communications between your browser and our infrastructure.
Limited Access
Only authorized staff who require the data to deliver services can access customer information.
Although we implement robust security measures, no online transmission method is ever completely secure. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. In accordance with applicable laws, you may be entitled to access, correct, delete, or limit how your information is used.
To exercise these rights, please reach out to us using the contact details at the end of this policy. We will respond within a reasonable timeframe as mandated by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention spans vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order details: 3 years following the most recent service interaction
- Payment transaction records: seven years to satisfy tax and accounting requirements
- Website analytics data: 26 months for service enhancement analysis
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and evaluate site performance.
You can adjust cookie settings in your browser preferences. However, turning off certain cookies may affect how the site functions. For more detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to third‑party websites or services. This privacy policy applies solely to Horizon Peak Lab and to our site. We are not responsible for the privacy practices of external websites.
We encourage you to review the privacy policies of any third‑party sites you visit through links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect alterations in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy occasionally to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please contact us.
Contact Us About Privacy
Horizon Peak Lab Privacy Team
Floral Street, London
London, United Kingdom WC2N 4DJ
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as you can about your request. We strive to reply to all privacy requests within 7 business days.